Blue Bond quality control is governed by a strict set of regulations in order to make sure that only the very best bond makes it into the customer's hands. With this in mind, all bonding is conducted within our clean room facility and all parts are checked for performance and cleanliness prior to bonding. Despite the care taken optical bonding is still an imperfect process, so the occasional bubble or dust may show up after bonding. Dust is an unfortunate fact of bonding and may occasionally make its way into the bond. Within certain tolerance levels this will have no detrimental effect to the functioning of the display, so it is important that Blue Cube and the customer reach a mutually agreed upon level of tolerance prior to bonding.

Similarly, birefringence is another unfortunate fact of bonding. Though the greatest care is taken to produce a perfect bond occasional stress issues may arise and be frozen in place by the bond. This can cause "light spots" or "pressure spots" in the bond which are cosmetically unpleasant but cause no difficulty in the normal functioning of the panel. Again, a level of tolerance for this issue should be agreed upon before bonding begins.

RMA Procedure:

Please fill out the request form. The Product Manager will then look into the history of the item needing rework, so please always remember to include the original purchase order number and serial number(s). The item(s) will be reviewed to find out if the problem falls under warranty. You will then receive an authorization form with a RMA number.  Once we receive the product back at Blue Cube LCD, it will be inspected to determine the cause of the issues and if it does not fall under warranty the Product Manager will contact you to discuss the next step.  RMA forms are available to download on the right hand side of this page. You may choose between a Word Document or an Adobe PDF file.

The following criteria must be met:

• RMA must be received by Blue Cube LCD within 30 days of receiving an RMA Authorization Form
• Must be sent in original packaging
• A copy of the RMA must be sent with the product
• RMA number must be in the shipping address and on the package

Thank you

Product Management